Privacy Policy

1. Information We Collect

• Personal identification: Name, email, phone, address, passport details (as required by Norwegian law).
• Booking information: Arrival/departure dates, room preferences, special requests.
• Payment details: Processed securely via our payment partners; we do not store full credit card numbers.
• Technical data: IP address, browser type, pages visited – collected via cookies.

2. How We Use Your Information

• To process and manage your reservations.
• To send booking confirmations, reminders, and post‑stay thank‑you messages.
• To improve our website and guest experience (anonymous analytics).
• With your consent, to send marketing offers and news about Hotesfol.

3. Legal Basis (GDPR)

For guests from the EEA, we process your data based on:

• Contract performance: To fulfil your booking.
• Legal obligations: Tax, accounting, and immigration requirements.
• Legitimate interests: Service improvement, fraud prevention.
• Consent: Marketing communications (you may withdraw anytime).

4. Sharing & Disclosure

We never sell your data. We may share necessary information with:

• Payment processors (Stripe, Vipps).
• IT service providers who operate our booking system.
• Public authorities if required by law.

5. Your Rights

Under GDPR, you have the right to access, rectify, delete, or restrict processing of your personal data. To exercise these rights, please contact our Data Protection Officer at [email protected].

6. Cookies

Our website uses essential cookies for functionality. With your consent, we also use analytics cookies (Google Analytics) to understand how visitors use our site. You can manage cookie preferences in your browser settings.

7. Contact Information